Privacy Policy

Welcome to DelOroCasino. We respect your privacy and are committed to protecting your personal data in accordance with the United Kingdom’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website casinodeloro.co.uk and use our services.

1. Data Controller

DelOroCasino is the data controller responsible for your personal information. Our registered office is located in the United Kingdom. For any questions or concerns regarding your data privacy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data, including but not limited to:

  • Full name
  • Email address
  • Telephone number
  • Residential address
  • Date of birth and gender
  • IP address and device information (e.g., browser type, operating system)
  • Account registration and profile details
  • Transaction history, including deposits, withdrawals, and payment methods
  • Usage data such as login times, session duration, and location data
  • Communications you send to us, including customer support interactions
  • Verification documents required by law (e.g., proof of identity and address)
  • Sensitive data, such as health information or ethnicity, only if voluntarily provided
  • Data from third parties for fraud prevention, identity verification, and responsible gambling checks

3. How We Use Your Information

Your personal data is used for the following purposes:

  • To create and manage your account and provide our gaming services
  • To verify your identity and confirm you meet legal age requirements (18+)
  • To process financial transactions securely and efficiently
  • To comply with legal and regulatory obligations, including anti-money laundering and safer gambling requirements
  • To communicate important updates about your account and our services
  • To administer promotions, bonuses, tournaments, and competitions
  • To provide marketing communications, with your consent
  • To personalise your user experience and tailor content and offers
  • To improve our website, services, and security measures
  • To detect and prevent fraud, abuse, or other illegal activities
  • To carry out statistical analysis and reporting

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your consent, where required (e.g., marketing communications)
  • Performance of a contract between you and DelOroCasino
  • Compliance with legal obligations under UK gambling and data protection laws
  • Our legitimate interests, such as improving services and ensuring security, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. Typically, data is kept for up to five years after your account is closed or inactive to meet regulatory requirements, including for self-exclusion and dispute resolution. Certain data may be retained longer if required by law or for legitimate business interests.

6. Marketing Communications

With your explicit consent, we may send you promotional offers and news about our services or those of selected partners. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link included in our communications. We do not sell your personal data to third parties for marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, including:

  • Enabling core site functionality and security
  • Remembering your preferences and login details
  • Analysing website performance and usage patterns
  • Delivering personalised advertising and offers

You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect the usability of our services.

8. Sharing and Transferring Your Data

Your personal information may be shared with:

  • Third-party service providers, such as payment processors and IT suppliers, under strict confidentiality agreements
  • Regulatory bodies and law enforcement agencies as required by UK law
  • Fraud prevention and identity verification organisations
  • Affiliated companies within the DelOroCasino corporate group
  • Other third parties you have authorised us to share your data with

If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your privacy rights.

9. Data Security

We implement robust technical, organisational, and physical security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our security protocols are regularly reviewed and updated to maintain the highest standards of data protection.

10. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right of access to your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (also known as the “right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time, without affecting the lawfulness of prior processing
  • The right not to be subject to decisions based solely on automated processing that significantly affect you

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable legal timeframes.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. We encourage you to review this page regularly. Continued use of our website and services after updates constitutes your acceptance of the revised policy.

12. Complaints

If you have any concerns about how we handle your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority. You can find more information and submit a complaint at the ICO’s official website: https://ico.org.uk/.

13. Responsible Gambling

DelOroCasino is committed to promoting responsible gambling. We may use your data to monitor your gaming behaviour and provide tools to help you gamble responsibly, including self-exclusion options and deposit limits. For support and advice on safer gambling, please visit the UK Gambling Commission’s responsible gambling page: https://www.gamblingcommission.gov.uk/for-the-public/Safer-gambling.

Last updated: October 2024.