Terms and Conditions

Last Updated: 27 June 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your use of the website casinodeloro.co.uk (“the Website”) and the services provided by DelOroCasino (“we”, “us”, “our”, or “the Operator”).

1.2 By registering an account, logging in, or otherwise using our services, you confirm that you have read, understood, and accepted these Terms along with our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not agree with any part of these Terms, you must not use the Website or any of its services.

2. Definitions

  • Player / User / You: Any natural person who registers or plays at DelOroCasino.
  • Account: Your personal gaming account created and maintained to access our services.
  • Games: All casino games, including slots, table games, live dealer games, and other offerings available on the Website.
  • Operator: The company licensed and authorised to operate DelOroCasino.
  • Bonus: Any promotional offer, including free spins, bonus credits, or other incentives.

3. Eligibility

3.1 You must be at least 18 years old or the minimum legal gambling age in the United Kingdom, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that accessing and using the Website is legal in your jurisdiction.

3.3 Employees of the Operator, their immediate family members, affiliates, agents, and partners are strictly prohibited from registering or participating in any games or promotions.

4. Account Registration and Security

4.1 Only one Account per individual, household, IP address, or device is permitted.

4.2 You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, residential address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.

4.4 We may request identity verification documents such as a valid passport, driver’s licence, utility bill, or proof of payment method at any time to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5 Accounts created with false or misleading information will be suspended or closed, and any associated winnings may be forfeited.

5. Deposits and Payments

5.1 Deposits must be made using payment methods registered in your name.

5.2 Minimum and maximum deposit limits apply; please refer to our Banking page for detailed information.

5.3 We do not charge fees on deposits; however, your payment provider may apply fees or charges.

5.4 All funds deposited must be used solely for wagering purposes. Suspicious deposit patterns may result in account suspension or closure.

5.5 We do not provide credit or loan services.

6. Withdrawals

6.1 Withdrawals will, where possible, be processed using the same payment method as the deposit.

6.2 Minimum and maximum withdrawal limits apply; please see the Banking page for details.

6.3 Withdrawal requests are subject to verification and compliance checks, including submission of identification and proof of payment documents.

6.4 We strive to process withdrawal requests promptly but accept no liability for delays caused by third-party payment processors.

6.5 To withdraw your full balance and close your Account, please contact Customer Support.

7. Account Inactivity and Dormancy

7.1 Accounts with no login activity for six consecutive months will be classified as inactive.

7.2 Inactive Accounts may incur a monthly administrative fee deducted from any remaining balance, following a prior notification.

7.3 Accounts with zero balance may be closed after prolonged inactivity.

7.4 Dormant Accounts can be reactivated by contacting Customer Support and completing any required verification.

8. Responsible Gambling

8.1 DelOroCasino is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2 If you believe you have a gambling problem, we encourage you to use these tools or seek assistance from our support team.

8.3 For further support and information, please visit the BeGambleAware website.

9. Prohibited Conduct

9.1 You must not engage in any fraudulent, collusive, or illegal behaviour, including but not limited to:

  • Money laundering or financing of terrorism;
  • Use of automated software or bots to play or manipulate games;
  • Cheating, collusion, or manipulation of game outcomes;
  • Operating multiple accounts or sharing your Account with others;
  • Using VPNs, proxies, or other tools to circumvent geographical restrictions.

9.2 We reserve the right to suspend or terminate Accounts and withhold funds where misconduct is suspected or proven.

10. Bonuses and Promotions

10.1 All bonuses and promotions are subject to specific terms and wagering requirements detailed on the Promotions page.

10.2 Bonus abuse, including but not limited to multiple Accounts, collusion, or technical manipulation, is strictly prohibited.

10.3 We reserve the right to cancel, reclaim, or withhold bonuses and winnings if abuse or irregularities are detected.

10.4 Bonus funds and free spins may have expiry dates and game restrictions.

11. Fair Play and Game Integrity

11.1 All Games are provided by certified software suppliers and operate using Random Number Generators (RNGs) to ensure fairness.

11.2 We reserve the right to void bets, cancel winnings, or reverse transactions in the event of technical malfunctions, errors, or breaches of these Terms.

12. Limitation of Liability

12.1 We accept no liability for losses or damages arising from your use of the Website, including technical failures, delays, interruptions, or errors.

12.2 You play entirely at your own risk. Our maximum liability shall not exceed the amount of your last deposit.

12.3 We are not responsible for the content, security, or availability of any third-party websites linked from the Website.

13. Privacy and Data Protection

13.1 Your personal data is collected, processed, and stored in accordance with our Privacy Policy and applicable UK data protection laws.

13.2 We employ industry-standard security measures to protect your information from unauthorised access or disclosure.

13.3 For full details, please review our Privacy Policy.

14. Intellectual Property

14.1 All content, trademarks, logos, graphics, and software on the Website are the property of DelOroCasino or its licensors.

14.2 No materials from the Website may be copied, reproduced, distributed, or modified without prior written consent.

15. Complaints and Dispute Resolution

15.1 If you have any complaints, please contact our Customer Support team in the first instance.

15.2 We endeavour to resolve all disputes fairly and promptly.

15.3 Should you remain dissatisfied, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4 All complaints must be submitted in writing via email or post.

16. Amendments to Terms

16.1 We reserve the right to modify these Terms at any time.

16.2 Material changes will be communicated to you by email or via prominent notices on the Website.

16.3 Continued use of the Website following such changes constitutes acceptance of the revised Terms.

16.4 We recommend reviewing these Terms regularly to stay informed of updates.

17. Contact Information

For questions, support, or to exercise your rights under these Terms, please contact us at:

By registering an Account and using DelOroCasino services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For further information on UK gambling regulation, please visit the UK Gambling Commission.