Responsible Gaming at DelOroCasino

At DelOroCasino, we are dedicated to fostering a safe and responsible gambling environment for all our players. We recognise that gambling should be an enjoyable form of entertainment, but we also understand that for some individuals it can become problematic. Our commitment is to help you stay in control and to provide practical tools, information, and support to promote responsible gaming at all times.

Our Responsible Gaming Tools

To empower you to manage your gambling activity responsibly, we offer a variety of player-controlled options:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit to your account to control your spending.
  • Wager and Loss Limits: Define maximum amounts you wish to stake or lose over a chosen period, helping you to gamble within your means.
  • Session Time Limits: Decide the maximum duration of each gaming session and receive alerts when your time is up to encourage regular breaks.
  • Self-Exclusion: Temporarily exclude yourself from gambling for a period ranging from 24 hours up to six months or longer, allowing you to take a break if needed.
  • Permanent Account Closure: If you decide to stop gambling entirely, you can request the permanent closure of your account at any time.

Recognising the Signs of Problem Gambling

Gambling should always remain a fun and controlled activity. However, you might be at risk of developing a gambling problem if you notice any of the following:

  • Gambling to recover losses or “chase” money.
  • Borrowing money or using credit to gamble.
  • Spending more time or money on gambling than originally intended.
  • Neglecting work, family, or social commitments due to gambling.
  • Experiencing arguments or distress with loved ones over gambling habits.
  • Using money allocated for essential expenses such as rent, bills, or food.
  • Constantly thinking about gambling or planning the next bet.

If you recognise any of these behaviours in yourself or someone you care about, we strongly encourage you to seek help promptly to prevent further harm.

Best Practices for Responsible Gambling

To help you maintain control and enjoy gambling safely, we recommend the following guidelines:

  • Set a loss limit before you start playing and stick to it strictly.
  • View gambling as a form of entertainment, not a way to make money.
  • Avoid borrowing money or using credit to gamble.
  • Take regular breaks and set time limits for your gaming sessions.
  • Balance gambling with other hobbies and social activities.
  • Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only gamble with money you can afford to lose, never money set aside for essentials.

Self-Assessment and Support Services

If you are unsure about your gambling habits, we invite you to take our self-assessment quiz to better understand your behaviour. For personalised support, our Responsible Gaming Team is available via email at [email protected] or through our Live Chat service on the website.

Account Closure and Self-Exclusion Procedures

You can take control of your gambling activity by using the following options:

  • Temporary Self-Exclusion: Suspend your account for periods ranging from 24 hours up to six months. During this time, you will be unable to log in or place bets.
  • Permanent Self-Exclusion or Account Closure: Contact our Customer Support team at [email protected] or via Live Chat to request permanent exclusion or closure.
  • Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
  • Reactivation: Accounts closed for reasons unrelated to problem gambling may be considered for reopening following a review by our Responsible Gaming Department. We reserve the right to refuse reactivation to safeguard player welfare.

Protecting Minors and Preventing Underage Gambling

DelOroCasino complies fully with UK gambling regulations and takes the protection of minors very seriously:

  • Gambling is strictly prohibited for anyone under 18 years of age.
  • We employ robust age verification checks during registration and at withdrawal stages.
  • We recommend parents and guardians use parental controls and filtering software such as Net Nanny or Qustodio to block access to gambling sites.
  • Keep your login credentials and payment details confidential and out of reach of children.
  • Never leave your device unattended while logged in to your casino account.
  • Avoid saving passwords on shared or unsecured devices.

For further guidance on child internet safety, visit Better Internet for Kids.

Support for Gambling Addiction

If you or someone you know is experiencing difficulties with gambling, help is available. We encourage you to reach out to the following UK support organisations:

  • GamCare – Provides free advice, support, and counselling for problem gamblers.
  • Gambling Therapy – Offers online support and resources for those affected by gambling harm.
  • BeGambleAware – Provides information and confidential support to help people gamble safely.
  • Gamblers Anonymous UK – A fellowship of individuals who share their experience to support recovery.

We also recommend downloading BetBlocker, a free software tool that allows you to block access to gambling sites across multiple devices.

For confidential support, please contact our Responsible Gaming Team at [email protected].

Legal Compliance and Our Commitment

DelOroCasino operates under the strict regulations of the United Kingdom Gambling Commission (UKGC). We adhere to all legal requirements to ensure fair, transparent, and responsible gambling practices. Our policies are designed to comply with the UK Gambling Act 2005 and subsequent amendments, including the Gambling (Licensing and Advertising) Act 2014 and the Gambling (Remote Gambling and Software Technical Standards) Regulations 2010.

We continuously monitor player activity to detect and prevent problem gambling behaviours and underage gambling. Our staff are trained to identify signs of gambling harm and to offer assistance or referrals as appropriate.

Contact Us

If you have any questions or concerns about responsible gambling, please do not hesitate to get in touch with our dedicated Responsible Gaming Team. We are here to support you in maintaining a safe and enjoyable gaming experience.

Email: [email protected]
Live Chat: Available on casinodeloro.co.uk

Remember: Gambling should always be fun. Stay in control, play responsibly, and seek help if you need it.